FAQ

FAQs
  •  What do you sell?

Devlins offers a wide range of gift solutions for the person who has everything. We pride ourselves on the diversity of our range of high end products. Be it a beautiful new Lamy fountain pen or a new set of Riedel whisky glasses we're sure you can find something here for everyone.
  • How long will it take for me to receive my items?
We do shipping runs 5 days a week and ship all of our items using Australia Post. To major cities and suburbs your item will normally arrive within 5 business days however it can take up to 14. For outer suburbs it will usually be closer to 14 business days. If you need your item urgently we also offer an express shipping option which will take 3 - 5 business days (within the Australia Post Delivery Network). For more information please see our 'shipping and returns' page.

  • The Devlin's 100% Satisfaction Guarantee
Here at Devlin's we understand that sometimes people change their mind. That's why we're pleased to offer our 100% Satisfaction (If you don't love it, don't worry) Guarantee! Our returns policy is more understanding than any other. If you decide you don't like a product just return it to us, in its original packaging, and as long as it is in the same condition we will refund you 100% of the cost of the item. It's really that easy!
For more information please see our 'shipping and returns' page.
  • ABSOLUTELY Free Gift Wrapping
You know what's really satisfying? Neatly gift wrapping something. Getting it all wrapped properly and looking good. That gives a real feeling of accomplishment. In fact, we love gift wrapping so much, we figured we'd offer it for free on ANY order. 
We use beautiful metallic gold gift wrapping with chocolate brown ribbon to make your purchase in to the ultimate gift. 
It doesn't matter how much you spend, we'll gift wrap it. In fact even if it's for yourself why not get it wrapped anyway? That way you get the fun of opening a gift!
  • How do I follow the progress of my order?

When your order is placed our Devlin's staff will being packing and preparing it for shipping. Once your order is fulfilled and in the post you will receive a follow up email with the tracking details for your order. You can track your order from the email or by visiting http://www.auspost.com.au/track/ and putting in the tracking number.

  • I'd like to have a closer look at the products. Do you have a store?
Yes, in fact we have two! Our flagship store is located at 411 Hay St, Subiaco, WA and is open 7 days of the week (10am - 8pm Monday - Saturday and midday - 5pm Sunday) and carries the full range of products we have listed here. We also have a retail outlet located at Shop 47, London Court, Perth, WA (9:30am - 6pm Monday - Friday and 9:30am - 5pm Saturday) which carries a smaller selection of our products. We encourage you to come in and view our products and let our helpful staff give you peace of mind before you purchase. To view a map of our Subiaco location please see our 'About Us' page.
  • I wanted to buy a product but I can't see it in your store?
We receive stock shipments weekly from multiple different suppliers. For this reason our website has been set up to 'hide' items when they are no longer in stock. If there is a particular item that you are looking for please email our site administrator at joshmp@devlinsonline.com.au and he will help you with your request.